FAQ
How can I contact Redefined Scrubs?
You can email us at contact@redefinedscrubs.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
No, USA based only at this time.
Where do you ship from?
We ship from Alexandria, Virginia.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 3-7 days to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at contact@redefinedscrubs.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Our Mission
Our mission is to foster a culture of continuous improvement, respect, and dedication to delivering efficient solutions. We are committed to excellence and leadership, and passionately pursue the provision of the highest quality materials, products, and services to our valued customers. Our goal is to build a community that strives to help all healthcare workers in addition to our under-served military personnel, teacher, and firefighters. We are dedicated to supporting and promoting small owned companies that are aligned with our Mission, Vision and Values that help provide Mental Health Support Services and advance healthcare conditions for healthcare workers. Join us in our journey towards creating a better world for all.
Our Vision
Our company is committed to serving our customers with exceptional products while also advocating for better healthcare conditions for healthcare workers. We believe in creating safe environments and addressing workplace violence, patient ratios, and mental health support for healthcare workers to ensure the best quality care possible. Through partnerships with local small-owned businesses and foundations throughout the US, we aim to advance healthcare and bring back a positive light to being a healthcare worker. We also aim to help build and expand services into low-income areas.
Our Values
Respect- Treating others with dignity and kindness.
Excellence-Diligently achieving the highest standards of performance and constantly striving for improvement.
Diversity- Championing diversity and inclusivity in all aspects of life.
Empathy- Cultivating meaningful connections with those around us.
Family- Committed to creating a supportive and safe environment.
Innovation- Pushing the boundaries of what is possible and creating solutions that make a real difference to healthcare workers.
Neat- Dedicated to being highly organized with a passion for efficiency and productivity.
Education-Committed to promoting skill-sets, lifelong learning and personal growth.